Responsible Gaming

Our Commitment to Responsible Gaming

At Groupe Expert, we are committed to promoting responsible gambling practices. Gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes problematic.

Age Verification

In Canada, you must be at least 18 years of age (or the legal age in your province) to participate in online gaming. We verify the age of all players before allowing access to our platform. If you are under the legal gambling age in your jurisdiction, please do not attempt to register or play.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Be aware of the following warning signs:

• Chasing losses by gambling more money to recover what you've lost
• Spending more time and money on gambling than intended
• Hiding your gambling activities from family, friends, or loved ones
• Gambling to escape stress, anxiety, depression, or other negative emotions
• Borrowing money or using credit to finance gambling
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Lying about the amount of time or money spent gambling
• Failed attempts to reduce or stop gambling
• Experiencing financial difficulties caused by gambling

If you recognize any of these signs in yourself or someone else, it may be time to seek help.

Self-Help Tools

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session.
• Reality Checks: Receive periodic reminders during your gaming session showing how long you have been playing and how much you have wagered.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break from gambling.
• Account Closure: Close your account at any time if you decide to stop playing.

To access these tools or modify your settings, please visit your account preferences or contact our customer support team.

Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. The following organizations offer free, confidential support:

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Provides resources, information, and referrals for problem gambling support across Canada.
• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  Offers confidential helpline and resources (accessible from Canada).
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Provides online counselling and support services.
• GamCare (UK)
  Website: www.gamcare.org.uk
  Free, confidential support for anyone affected by problem gambling.

Additionally, many Canadian provinces have their own problem gambling support services. Contact your local health authority for province-specific resources.

Call to Action

If you believe you have a gambling problem, please seek help immediately. There is no shame in reaching out. The organizations listed above are staffed by trained professionals who can provide confidential support and treatment options. Your well-being is important to us.

Remember: gambling should always be fun and within your control. If it stops being enjoyable or causes you financial or emotional distress, it is time to seek support.